Tailored Solutions

Empowering Organisational Transformation

01.

Culture Alignment

Our Culture Alignment service focuses on harmonising your organisation’s values with everyday practices. We conduct assessments to identify gaps and facilitate workshops that promote a cohesive environment. By engaging your team in this process, we help you foster a strong culture that aligns with your strategic objectives. This offering is vital for nurturing a workplace where employees feel valued and motivated to achieve excellence. The result is a resilient organisational culture that drives sustainable success.

02.

Service Optimisation

Our Service Optimisation offerings are designed to analyse and refine your business processes for maximum efficiency. We employ a combination of data analysis and employee feedback to identify bottlenecks that hinder productivity. Our consultants then implement actionable strategies that streamline operations, minimise waste, and reduce costs. With a focus on continuous improvement, we ensure that your services not only meet client expectations but exceed them, fostering loyalty and satisfaction in the long term.

03.

Leadership Training

Our Leadership Training programs are crafted to cultivate strong leaders who can inspire teams and innovate within their organisations. We focus on practical skills, emotional intelligence, and strategic thinking, ensuring that your leaders are equipped to tackle current and future challenges. Our training includes workshops, one-on-one coaching, and group activities that enhance communication and decision-making skills. By investing in leadership development, you position your organisation for growth and resilience in a competitive landscape.

04.

Digital CX Strategy

We provide comprehensive Digital Customer Experience (CX) Strategy Implementation services to optimise your customer engagements. Our process starts with a thorough assessment of your current customer interactions followed by the development of a tailored strategy that enhances user experiences across digital platforms. By integrating innovative technologies and customer feedback, we enable you to create personalised interactions that not only meet but exceed customer expectations. This offering aims to align your digital touchpoints with overall business goals, fostering loyalty and driving growth.

Achieve Your Goals with Our Expert Guidance

We provide comprehensive solutions and support to help you reach new heights;
Product & Services overview

We provide comprehensive solutions and support to help you reach new heights;

Target Operating Models (TOM):
Assessment – Design – Delivery

End to end organisational transformation support covering the full lifecycle
Diagnostic assessments of current-state structures, capability, and processes
Impact analysis to identify risks, workforce implications, and cost/benefit outcomes
Future-state TOM design including structures, spans/layers, governance, processes and capability frameworks
Implementation leadership; consultation, change management, workforce reshaping, harmonisation of T’s&C’s, and embedding new ways of working

Job Evaluation, Pay & Benefits Modernisation

Job evaluation methodology, selection, and implementation
Pay & Grading structure design, alignment, and harmonisation post merger
Benefits benchmarking and redesign to support attraction & retention
Consultation and engagement with unions and employee groups

HR Functional Assessments, TOM & Resetting

HR Function maturity & capability assessments
Redesign of HR operating models
Process optimisation and quality and governance frameworks
Service catalogue development and performance metrics

HRIS Implementation & Optimisation

Requirements gathering and vendor selection
Implementation leadership and configuration support
Optimisation of existing systems and people analytics
Adoption, training, and continuous improvement

Leadership Development & Cultural Reset

Leadership frameworks, executive coaching, capability pathways
Cultural diagnostics, values embedding, behavioural reset programmes
Engagement model redesign and performance culture transformation

Learning & Development design – build – deliver

Skills framework, capability mapping and future skills planning
Bespoke programme design and delivery
Digital Learning, workshops and sustainment plans

Equity, Diversity & Inclusion Strategy & Delivery

ED&I strategy creation & metrics
Lived experience programmes
Audits, action plans and inclusive leadership

People, Systems & Process compliance audits

HR policy, process and system audits
Digital channel shift review and capability
Inspection readiness for regulated sectors
Governance and performance reporting frameworks
Change management models and framework creation

End to End change & transformation leadership

Change impact analysis, consultation planning
Workforce transformation and benefits realisation
Service Optimisation discovery
Future state process mapping and requirements
Time in motion studies/Continuous Improvement
CAPA and Kaizen models and Design Thinking methodology